Delivery & Shipping Policy

Shipment processing time

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Prices are exclusive of VAT

**Same day delivery is available across UAE provided you order before 12:00 pm. Same day delivery option is applicable only within Dubai, Sharjah & Ajman.

Delivery delays can occasionally occur. Ultra Products Global General Trading LLC ships to addresses within the UAE only.

Ultra Products Global General Trading LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Shipment confirmation and Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Damages

Ultra Products Global General Trading LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UAE.